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Bateman Water Heating Engineering, Inc.'s services have been considered essential and critical to public health and safety.  With that, we have been experiencing an increase in service requests to restore or repair no hot water conditions at various multi-family buildings in Los Angeles and we may be delayed some in response time.

We also will be continuing with maintenance service and installations of new equipment since these items are also related to maintaining consistent and reliable hot water to residents in multi-family properties with Central Hot Water Systems and Equipment. 


We want you to know Bateman Water Heating Engineering, Inc. is doing everything possible to protect everyone’s health and safety in reference to the COVID-19 pandemic and with central hot water. 

Relating to "essential and critical to public health and safety" the U.S. Department of Homeland Security; Cybersecurity and Infrastructure Security Agency (CISA)...  have issued a letter that opens with-


"As the nation comes together to slow the spread of COVID-19, on March 16th, the President issued updated Coronavirus Guidance for America. In part, this guidance states that:" 


If you work in a critical infrastructure industry, as defined by the Department of Homeland Security, such as healthcare services and pharmaceutical, food supply, workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences you have a special responsibility to maintain your normal work schedule.

From the City of Los Angeles, Public Order Under City of Los Angeles Emergency Authority Issue Date: March 19, 2020 Subject: "SAFER AT HOME ORDER":

“(iv) Work in Support of Essential Activities. To perform work providing essential products and services or to otherwise carry out activities specifically permitted in this Order”.

(vi)  Emergency Personnel. All first responders, gang and crisis intervention workers, public health workers, emergency management personnel, emergency dispatchers, law enforcement personnel, and related contractors and others working for emergency services providers are categorically exempt from this Order.

(vii)  Essential Activities Exempt. Certain business operations and activities are exempt from the provisions of this Order, on the grounds that they provide services that are recognized to be critical to the health and well-being of the City. These include but not limited to: 

(i)  Plumbers, electricians, exterminators, custodial/janitorial workers, handyman services, funeral home workers and morticians, moving services, HVAC installers, carpenters, landscapers, gardeners, property managers, private security personnel and other service providers who provide services to maintain the safety, sanitation, and essential operation to properties and other essential activities discussed in this subsection.

As you can see we have a special responsibility to continue our work during this public emergency.  The following information will explain how we proceeding forward with our specialty trade in the safest way possible for everyone involved.


Remember that the COVID-19 pandemic official responses, instructions and orders are day to day and can change at any time.  That also applies to our business operation, response, protocol, and safety instructions.

Please remember to follow the official orders and help inform other people that you see at work and in public doing something that can jeopardize others with the spread of the COVID-19 virus.

Safety First Protocols With Our Customers:  All customers that initiate a service request with us will be informed verbally during the telephone call with our safety protocols and procedures below.  

  1. All of our commercial hot water equipment specialists have been trained with the current safety protocols in reference to slowing the spread of COVID-19 and wear masks.
  2. We request no face to face contact with our specialist while they are at the site with anyone (maintenance staff, residents, etc.)
  3. If this can’t be avoided cell phones will be used to communicate with personnel on-site
  4. If face to face contact is not avoidable an 8-foot masked distance is required and only for a very short period of time.

  5. Our specialist must work alone with no other persons in their area of work.

  6. If the person or persons meeting with our specialist does not adhere to these health safety rules they will be given only one verbal reminder of our requirements

  7. If they don’t comply; our specialist will not work on the hot water equipment and will leave the site

  8. All doors and access points to the hot water equipment must be left open or accessible with codes or combinations for our specialist before they arrive at the property thus avoiding all possible contact with personnel at the site

  9. Parking is always an issue, we need help parking our service vehicles at the site as close as possible to the hot water equipment

Thank you for your understanding and we know how important slowing the spread of COVID-19 is but also the importance of hot water for each resident in reference to heath, hygiene, and just plain comfort. 

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